Terms & Conditions
Better Box Moving Co. · Version effective August 30, 2026
By completing a reservation or submitting a delivery quote request, you agree to these Terms & Conditions.
1. Rental period
Your rental begins on the delivery date and ends on the scheduled pickup date shown in your reservation. Totes must be empty, reasonably clean, accessible and ready for pickup on that date.
2. Late returns
Late returns can prevent us from fulfilling another customer's reservation. If totes are not returned or made available for pickup as scheduled, Better Box Moving Co. may charge $100 for each additional day until all rented totes are returned or made available for pickup. We may waive or reduce this charge at our discretion where circumstances reasonably warrant.
3. Lost or unreturned totes
You are responsible for the totes and lids while they are in your possession. Lost, missing or unreturned items may be charged at replacement value in addition to applicable late charges. Current replacement charges are $35 per 70L tote and $50 per 102L tote. We will contact you before charging replacement costs where reasonably possible.
4. Damage and cleaning
Normal moving wear, including ordinary scuffs and scratches, is expected and is not chargeable. You may be responsible for repair, cleaning or replacement costs for damage beyond ordinary wear, including cracks caused by misuse or overloading, missing or broken lids, permanent marker, paint, oil, chemicals, excessive dirt, strong odours, or other contamination that prevents the tote from being safely rented again.
5. Appropriate use
Totes are intended for ordinary household and office moving and storage. Do not use them for hazardous, flammable, corrosive, illegal or contaminated materials, or in any way likely to create an unreasonable safety risk or damage the equipment.
6. Delivery and pickup
Free delivery and pickup are offered in Cumberland, Courtenay and Comox. The customer is responsible for providing accurate delivery information and safe, reasonable access. Additional destinations are subject to a delivery quote. If access is unsafe or impossible, we may arrange another time or location.
7. Cancellations and changes
Please contact us as soon as possible if your moving dates or plans change. Changes are subject to inventory and delivery availability. Any refund or cancellation terms shown during booking or confirmed in writing form part of your reservation.
8. Right to refuse or cancel service
Better Box Moving Co. may refuse, suspend or cancel service where reasonably necessary, including for safety concerns, suspected fraud, non-payment, misuse of equipment, abusive or threatening conduct, repeated failure to comply with these Terms, or circumstances that prevent us from safely or reasonably providing the service. Any refund owing will be handled according to the circumstances and applicable law.
9. Customer responsibility
You are responsible for the rented equipment from delivery until it is returned to Better Box Moving Co. Please do not leave totes somewhere that creates an unreasonable risk of theft, loss, weather damage or unauthorized use.
10. Availability and circumstances outside our control
We make reasonable efforts to provide the reserved equipment on time. If circumstances outside our reasonable control prevent us from fulfilling a reservation, we will contact you and work to provide a reasonable alternative, reschedule, or refund amounts paid for service we cannot provide, as appropriate.
11. Agreement and records
We may record the date and version of the Terms accepted with your reservation or quote request. These Terms do not limit rights or remedies that cannot legally be excluded under applicable law.
Questions about these Terms can be sent by replying to your Better Box booking email.